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very high cpu utilization when opening my vault

jblackburn
jblackburn
Community Member
in 1Password 7 for Windows

I'm seeing very high cpu utilization when opening my vault. 1Password takes up 80-100% CPU for 45-60 seconds. This is only impacting on Windows version, I also use OSX and it works as expected. It seems locking the vault also causes the cpu spike. Using the wrong passphrase also causes the cpu spike.

1Password Version: 7.3.657
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • bundtkate
    bundtkate

    Hey, @jblackburn! I don't see any such spike so something definitely seems to be amiss.

    I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Don't post them here (this is public forum), but DO attach the diagnostics to an email message addressed to support+forum@agilebits.com and include a link to this thread.

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :chuffed:

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

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