Crash during ordering a subscription using the Android app

Orinana
Orinana
Community Member
in Android

Hello!

I really would like to buy a subscription using the Android app and the Google Play store. Unfortunately, whenever I click on "Abonnieren" (means "Subscribe" in German) the app always completely crashes and closes itself. I use the 1Password 7.1 app on an up-to-date OnePlus 6 phone. Is it a known problem? Will there be a solution?

1Password Version: 7.1
Extension Version: Not Provided
OS Version: Android 9, OygenOS 9.0.4, OnePlus 6 phone
Sync Type: Not Provided

Comments

  • peri
    peri

    Hi @Orinana. Sorry for the trouble! I'd like to ask you to create a diagnostics report from your Android device:

    Sending Diagnostics Reports (Android)

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/101378/crash-during-ordering-a-subscription-using-the-android-app#latest
    • Your forum username: Orinana

    That way I can "connect the dots" when I see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once I see the diagnostics I'll be able to better assist you. Thanks very much!

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