How to upgrade from single user to. family account through App Store

Roderick
Roderick
Community Member
in Families

Hi! I have a single user account via the App Store.

I want to upgrade to a family account (2x Mac & 1x Win10).

How do I go about it?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Ben
    Ben
    edited April 2019

    image

    Hi @Roderick

    The first step is to cancel your subscription with Apple:

    View, change, or cancel your subscriptions - Apple Support

    Once you've done so please email us at support+billing@1password.com. That way we can mark the Apple subscription as cancelled on our end, and you can upgrade using the Invite People link in the sidebar at https://my.1password.com/ (this link is not available when subscribed through Apple).

    Update: It is not necessary to also post in the forum. Sending the email will be sufficient. :)

    Thanks!

    Ben

  • piney
    piney
    Community Member

    Hi Ben, would you please help me with the same issue. My BitBot support ID is: #QVE-95127-951

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @piney! Welcome to the forum!

    I see that Thom has already replied to you via email :)

  • jgedlaman
    jgedlaman
    Community Member

    Hi - Same issue here. Support ID: #JNY-25819-693

  • Lars
    Lars
    1Password Alumni

    Welcome to the forum, @jgedlaman! Looks like my colleague Duncan has already assisted you :)

  • RLS63
    RLS63
    Community Member

    Cost for family?

  • ag_ana
    ag_ana
    1Password Alumni
    edited April 2019

    Hi @RLS63! Welcome to the forum!

    You can find pricing information on our website :)

    I hope this helps!

  • BrettS
    BrettS
    Community Member

    Hi, I would also like to upgrade from my individual to a family account. My support ID is: #QCV-33455-834.

    Thank you!

  • Ben
    Ben

    Thanks @BrettS. :)

    Ben

This discussion has been closed.