"MultiFactor Credentials Missing" when trying to add Teams account on iPad

maj
maj
Community Member
edited March 2019 in Business and Teams

Hi! I'm trying to add our company's Teams account on my iPad. What I've done so far:

  • Scanned Setup code from my iPhone where the account is already set up
  • Entered master password from the Emergency Kit

However, the message "MultiFactor Credentials Missing" is then displayed in a red bar. The 2FA for the account is a 6-digit code in Authy, but I can't see a place to enter the code.

Did I miss a step?

Thanks!

1Password Version: 7.2.7
Extension Version: Not Provided
OS Version: iOS 12.1.4
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @maj: If you have two-factor authentication setup for your 1Password account, you should be prompted for the code. There are a lot of questions I'd like to ask, but the answers will almost certainly involve account information that should now be shared here on a public forum. I'll reach out to you via email shortly and we'll go from there.

  • maj
    maj
    Community Member

    Thanks @brenty - I've received your email so will pick up the conversation over there. Cheers!

  • AGAlumB
    AGAlumB
    1Password Alumni

    Sounds good! :) :+1:

This discussion has been closed.