ADP Workforce Now Login Issues

MWoodbury91

Hi everyone,

Has anyone else run into issues where you cannot log into the administrative side of ADP Workforce Now when using the 1Password browser extensions? Every time I try I get "Your session has expired. Close your browser and start a new session." I've tried clearing cookies, resetting my laptop, etc. I can log in fine when I don't use the extension and if I copy paste into the URL bar then copy that into the username/password fields, but this seems very unnecessary. I typically use Chrome but this also happens in Firefox. Doesn't seem to happen on my Mac for whatever reason.

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1Password Version: 7.3.657
Extension Version: 4.7.3.90
OS Version: Windows 10
Sync Type: Not Provided

Greg

Hi @MWoodbury91,

Thank you for getting in touch!

Are we talking about https://workforcenow.adp.com/workforcenow/login.html? Please confirm. Additionally, please do the following:

• Make sure that you have the correct time settings on your PC.
• Specify if you have any kind of AV/anti-malware software on this computer.
• Specify what you have selected under submit in your Workforce Login item:

Thanks in advance!

++
Greg

MWoodbury91

• Time is correct
• There's all sorts of software on here, IT's list is very long. I think Bit9, Symantec, Sophos, among others
• It's on submit when enabled at the moment

The site I have bookmarked is https://ewallet.adp.com/arcot/flowmanager?tokenID=2c394d0ac9a3f96bcc0ded02753318c02d4dd4dd&SMAUTHREASON=27&SMAGENTNAME=uGEFQJQLneABMLgOhhYr4oRNP9pYjnSU7pvi4aC9YcjfjV9Na3X4kAaWQ1VS375h&TARGET=-SM-https://workforcenow.adp.com/portal/admin.jsp

Basically follow the link you provided, then click the link for "administrator sign in"

AGAlumB

@MWoodbury91: Just following your link results in an error. I think you're "bookmarking" a session or something. Did you try signing in at the URL Greg mentioned? I am getting a login form there, not an error. Alternatively, you could save the admin URL linked from that page in your 1Password Login item:

https://workforcenow.adp.com/portal/admin.jsp

Let me know how it goes. :)