Why does it say I have no entries when I select "all vaults", even though each vault has entries?

purplelizard
purplelizard
Community Member

I just set up 1password on a new computer, with several existing vaults, some in Dropbox, some in a team account, and when I select "All Vaults", it says I have no items (screenshot: https://www.dropbox.com/s/dqk4ikekdham866/Screenshot 2019-04-06 16.31.30.png?dl=0). When I select any one vault, I see all the entries that I expect. I know this isn't how it's supposed to behave... am I missing something?


1Password Version: 7.2.5
Extension Version: Not Provided
OS Version: macOS 10.14.4
Sync Type: Dropbox & 1password team account
Referrer: forum-search:"all vaults" 0 entries

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @purplelizard!

    If you open your 1Password Preferences and select the Vaults tab, are all your vaults enabled in the Show in All Vaults section?

  • purplelizard
    purplelizard
    Community Member

    Yes, they all are.

  • Lars
    Lars
    1Password Alumni

    @purplelizard - I'm sorry for the trouble. The key here is likely to be "just set up 1Password on a new computer." Please restart your Mac or at least FULLY quit 1Password 7 for Mac by typing ^⌥⌘Q (or just holding down the Control and Option keys as you choose Quit from the 1Password menu), then restart and check things again.

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