"1Password extension (desktop app required)" shown when left-clicking
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I can't get the "desktop app required" version to work at all now. I installed it. My desktop version and Mini are running, but the extension doesn't give me access to my passwords anymore. Here's what I see when I click on it. Options are grayed out and none of the other options get me to my passwords. I am using Brave as of today, but I had the same exact issue on Chrome yesterday.
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@luckyday: Unfortunately without some basic information it's hard to say what might be going wrong and how we might right it! Please tell me the OS, 1Password, browser, and extension versions you're using, the exact steps you're taking, and what is (or is not) happening the way you expect so we can figure out the best plan of action:
Find your version
The more information you can give, the better. For instance, are you able to use 1Password in another browser? Do you have "security" software that might be interfering? Thanks in advance! :)
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latest mac OS; 1Password 7.3. Brave and Chrome browsers. Latest extension version from Chrome webstore. Actions: Clicking on extension. Clicking on first two options, both of which just lead to the 1Password site for purchasing the desktop app.
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Mojave 10.14.5 ; Brave 0.65.118 ; Chrome 74.0.3729.169
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@luckyday: Thanks! I've got all of that working here, so I'm not sure what would be preventing 1Password from connecting to the browser. Do you have "security" software that might be interfering? That would be a good place to start, as anything that prevents 1Password from connecting at all or verifying the browser's code signature will result in it not working there. Since it sounds like you're having the same problem in both, something like that is most likely.
If you're still having trouble, the best thing to do will be to restart your device, reproduce the same issue, and then generate a diagnostic report so we can look at the logs to determine what is happening:
https://support.1password.com/diagnostics/
Please send it to support@1password.com and add the following Support ID (including the square brackets) to the subject of your diagnostics email before sending:
[#TYH-46777-198]
If you’re reading this and you are not luckyday, this Support ID is for luckyday only. Please ask us for your own if you also need help.
This will link it to our current conversation. Once we see it we should be able to better assist you. Thanks in advance!
ref: TYH-46777-198
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I have some issue
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@socceric: Have you tried the tips that brenty mentioned in his last post already? Here they are again for your convenience:
I've got all of that working here, so I'm not sure what would be preventing 1Password from connecting to the browser. Do you have "security" software that might be interfering? That would be a good place to start, as anything that prevents 1Password from connecting at all or verifying the browser's code signature will result in it not working there. Since it sounds like you're having the same problem in both, something like that is most likely.
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I don't have security software that might interfere and frankly considering so many people are affected the problem wouldn't be security software or a simple mac restart. Please advise when you are fixing the so many reported issues.
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@socceric: Thank you for the confirmation. In this case, the best thing to do will be to restart your device, reproduce the same issue, and then generate a diagnostic report so we can look at the logs to determine what is happening:
https://support.1password.com/diagnostics/
Please send it to support@1password.com so we can review it. After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.
Looking forward to your message!
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I have done this already, #WEH-39535-796
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