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[solved] A problem occurred when loading encryptionKeys.js

juju12
juju12
Community Member
edited June 2012 in 1Password 4 for Windows
Warning No formatter is installed for the format ipb

Comments

  • khad
    khad
    1Password Alumni
    Warning No formatter is installed for the format ipb
  • juju12
    juju12
    Community Member
    Warning No formatter is installed for the format ipb
  • juju12
    juju12
    Community Member
    Warning No formatter is installed for the format ipb
  • khad
    khad
    1Password Alumni
    Warning No formatter is installed for the format ipb
  • juju12
    juju12
    Community Member
    Warning No formatter is installed for the format ipb
  • khad
    khad
    1Password Alumni
    Warning No formatter is installed for the format ipb
  • juju12
    juju12
    Community Member
    Warning No formatter is installed for the format ipb
  • khad
    khad
    1Password Alumni
    Warning No formatter is installed for the format ipb
  • metaxis
    metaxis
    Community Member

    Whew. I just spent quite a while trying to track this problem down, because "this help guide" that 1password anywhere refers one to is out of date - it only mentions a "note to Google Chrome users" about the local file permissions problem. As it did not mention firefox 13+ adopting this model too - as you did above, I spent a bunch of extra time second guessing stuff.

    My request is that you update the help guide to include the browsers and versions affected, and update 1Password.html to perhaps have a less opaque error.

    thanks!

  • khad
    khad
    1Password Alumni

    This has been in the User Guide for a very long time now. From the 1PasswordAnywhere section in the User Guide:

    "Starting with version 13, Firefox tightened its security on opening local files. As result, Firefox will no longer load 1PasswordAnywhere from the local file system. You can still access 1PasswordAnywhere via the Dropbox website, however."

    I hope that helps. Please let me know if there is anything else I can help with.

    Cheers!

  • metaxis
    metaxis
    Community Member

    Unfortunately, that's not the same help guide where a user is sent by the 1PasswordAnywhere application when the error occurs. Here is the message, quoted and linked:

    Please see this help guide for troubleshooting tips

    That's a live web page for troubleshooting, and as such should have all the troubleshooting info one might need for that particular situation, right? As I was sent to a live web page, there was no reason to second guess that your live documentation would be wrong there but helpfully updated in another place. Even though that page links to the "1PasswordAnywhere feature overview documentation" where that new troubleshooting information is, as someone who doesn't need the feature overview that is not an obvious place to look. It seems pretty clear to me that this is a mistake and that updating the troubleshooting page will obviously improve the experience for everyone.

    Sorry for not showing the specific page I was talking about in the first place!

    Thanks!

  • khad
    khad
    1Password Alumni

    Thanks for your feedback! We'll try to make this clearer in the future. :)

This discussion has been closed.