Assistance upgrading from iTunes individual subscription to family plan


I'm trying to upgrade from an individual iTunes subscription to the family plan. I've canceled my iTunes subscription, and called apple support to make sure that is effective today, but my 1password account still says i have a valid individual subscription and will not let me upgrade to the family plan or invite another user.

can you assist with this as soon as possible?


1Password Version: 7.3
Extension Version: Not Provided
OS Version: OS X 10.13.6
Sync Type: 1password
Referrer: forum-search:Upgrading from individual to family subscription


  • BenBen AWS Team

    Team Member

    Hi @jmromanow

    We'd be happy to help, but would need to do so via email. We're unable to look up or make changes to anyone's account based on requests through this public forum. Please reach out to our team at [email protected] and they'll be able to assist further.



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