Firefox extension not displaying logins

ShawnR

I ran into a problem - the extension is not displaying all my logins. I can normally click on a login from the extension and it will take me right to the site and do it's thing. However, it just says 'no logins saved for this site' where the list is supposed to be. Even in a blank new tab page.

When I physically go to Gmail, for example, it will fill in the password but nothing is displayed in the list. I tried restarting the helper and adding the extension again.

Understand what I am trying to put into words?

khad

Let's try completely removing and reinstalling the Firefox extension. Other browsers handle the removal of the SQLite file automatically, but you will need to do this manually for Firefox:

1. Open Firefox.
2. Remove the 1Password extension.
3. Enter about:support in the address bar and press Return.
4. Click the "Open Containing Folder" button.
5. Quit Firefox.
6. In the Explorer window that opened, go up one level in the file hierarchy.
7. Move the OnePassword.sqlite to your desktop.

​Then reinstall the Firefox extension from 1Password for Windows' preferences on the Browsers tab.

Once everything is working well, you can safely move the `OnePassword.sqlite` file on the desktop to the trash.

Please let me know how it goes.

ShawnR

khad wrote:

Let's try completely removing and reinstalling the Firefox extension. Other browsers handle the removal of the SQLite file automatically, but you will need to do this manually for Firefox:

1. Open Firefox.
2. Remove the 1Password extension.
3. Enter about:support in the address bar and press Return.
4. Click the "Open Containing Folder" button.
5. Quit Firefox.
6. In the Explorer window that opened, go up one level in the file hierarchy.
7. Move the OnePassword.sqlite to your desktop.

​Then reinstall the Firefox extension from 1Password for Windows' preferences on the Browsers tab.

Once everything is working well, you can safely move the `OnePassword.sqlite` file on the desktop to the trash.

Please let me know how it goes.

Thanks for your reply.
I did not see the onepassword.sqlite file in my Firefox profile after uninstalling the extension. Just to confirm, what does "go up one level in the hierarchy" mean? I tried a new Firefox profile to no avail. Moreover, Chrome works as expected.

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Edit: Found that darn sqlite file. Works like a charm, thanks!

khad

I almost didn't see your edit. Thanks for letting me know that everything is working well now. That's great news.

Enjoy the rest of your week!