1P 7.2 [Android] crashes when trying to WLAND sync with MacOS

tb2thee2

Hiya. I've been using 1P pretty much the beginning on MacOS, and definitely from the beginning on iOS — and syncing them for years. I'm new to Android, but it's not going well. 1P installs fine from Google Play, but when I try to WLAN sync with my MacBook Air, 1P crashes on my Android device (running Pie). I get the upsell screen ("Welcome to 1P 7") with sync options, the Android app can see my laptop, and it prompts me for the secret; and if I type in the wrong one, I get a quick red error saying it's wrong — a good sign, I think. Then something goes wrong and it dumps me back in the upsell splash. I've uninstalled and reinstalled, rebooted, etc, but no luck. I have no idea how to set about resolving this, so any advice would be greatly appreciated! 👍

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1Password Version: MacOS 6.8.9 (689001)
Extension Version: Android 7.2 (July 22 2019)
OS Version: 10.14.5 (18F132)
Sync Type: WLAN

peri

Hey @tb2thee. Just to clarify, is the app crashing and exiting? If so, are you prompted to report the error to Google?

tb2thee2

Yes, it is. I usually get a dialog with four options: (App info, Close app, Send feedback, and and copy crash log URL), but sometimes it fails silent and dumps me in the upsell screen.

tb2thee2

Other maybe-relevant threads:

Aug 3: WLAN sync (like me): https://discussions.agilebits.com/discussion/105992/wlan-sync-not-working
— except I can't get past the splash screen, so I never see the Settings, needed to email a diagnostics report from within the 1P

Aug 6: Subscription sync: https://discussions.agilebits.com/discussion/106077/android-app-7-2-can-not-be-launched-flash-back

Aug 5: Dropbox syc: https://discussions.agilebits.com/discussion/106022/new-android-phone-initial-sync-to-dropbox-vault-failed

peri

Thanks @tb2thee2. It sounds like the app is crashing. Are you reporting the issue when prompted? Also, what's the make and model of your device, and what version of Android are you using?

tb2thee2

Sent (from t**b******@g****.com). Xiaomi Mi A2 running Pie (AOSPextended).

peri

I see. It looks like you're using a custom ROM, correct? This build is known to have trouble with our toast notification tint in 7.2. We've added a workaround in our beta build though. If you want to test it out, just opt into the beta following these steps: https://support.1password.com/betas/

Let us know how it goes!

tb2thee2

🎯

Synced like a charm. Thank you so much!

peri

I'm very glad to hear that!