Adding people to teams not syncing additional vaults?

garrettzeus
garrettzeus
Community Member
in Business and Teams

I have had multiple team members report issues about syncing vaults.

Once they sign up and I assign them to a team, sometimes their vaults only appear on the website (not in their desktop app)

Has anyone else had this issue / workarounds?

1Password Version: 7.3.1
Extension Version: 4.7.5.90
OS Version: macOS Mojave 10.14.5
Sync Type: 1Password Teams

Comments

  • Ben
    Ben

    Hi @garrettzeus

    Welcome to the 1Password Support Forum. I'm sorry to hear about the trouble on-boarding some of your team members. Are these folks who are already using 1Password separately from your 1Password Teams membership? If so are they following the migration guide? That guide can be found here:

    Move your existing 1Password data to a 1Password account

    If they are not already using 1Password then this guide may be of help them get started:

    Get the 1Password apps

    Please let me know how it turns out. :)

    Ben

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