Can I use my 1Password from my iMac on my laptop for vacation?
Comments
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1Password version is 7.3.2
OS version is macOS Mojave 10.14.6
Sync type is through dropbox0 -
Hi @jsleland
Welcome to the 1Password Support Forum. I'd be happy to help you get set up so that you'll be able to access your 1Password data while you're on vacation. The fact that you're using Dropbox complicates things slightly... they recently implemented a 3-device limit for free accounts. Are you using a free Dropbox account, or do you have a subscription through them? If you're using a free account, do you have less than 3 devices that you want to sync? If you have more than 3 it may be worth considering transitioning to a 1Password membership.
it comes up with my wife's name and says account frozen
Perhaps she signed up for a trial at some point?
In any event, I think the best way to get an idea of how to answer this question for you is to start by taking a look 'under the hood.' To facilitate that I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@agilebits.com.With your email please include:
- A link to this thread:
https://discussions.agilebits.com/discussion/106103/can-i-use-my-1password-from-my-imac-on-my-laptop-for-vacation#latest - Your forum username:
jsleland
That way I can "connect the dots" when I see your diagnostics in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so I can track down the diagnostics and ensure that this issue is dealt with quickly. :)
Once I see the diagnostics I'll be able to better assist you. Thanks very much!
Ben
0 - A link to this thread:
