Unable to add EA 2FA code as it claims to be unsupported
When I attempt to turn on my EA 2FA, I am unable to scan the QR code as it says it is unsupported. This occurs when I use my iOS, Mac or Windows PC all using the latest versions.
I've tried photographing or saving an image and using that but nothing works.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Unable to add EA 2FA code as it is unsupported
Comments
-
@netniV: 1Password supports the TOTP standard, so it should not work with anything that doesn't adhere to that. However, I was able to setup EA/Origin to use 1Password as the authenticator, though I did run into a couple speed bumps:
- Necessary to explicitly select the "authenticator app" option
- The QR code they're presenting is to download their app, not to generate the code
- Necessary to manually type the text TOTP secret into 1Password because their website prevented me from copying it to paste there
Let me know if that helps.
0 -
Hi, I'm having the same issues. I reached that point and 1password is generating codes but then when i go to verify EA says to enter a valid code
0 -
@kpomarece2: There are two components to TOTP -- time and a secret which combine to generate the code -- and therefore two things that can go wrong:
- You've got an invalid TOTP secret you're trying to use to generate the code
- You've got incorrect time/date/zone settings on the device, which is resulting in you getting the wrong code at the wrong time
EA/Origin should have given you a secret similar to
bjmg n5xx ikfn rtxf. If what you've saved looks completely different, there's a good chance it's simply invalid. Or you may just have the time on your device far enough off that it's generating an invalid code for you.0
