Need to add Admin access to team member; current admin deceased

atak

As the title says; I apologize if this is in the wrong forum section. Also, if possible, I realize speaking on the phone isn't typical for your support staff, but I'd really appreciate it, this is really difficult.

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1Password Version: Not Provided
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Sync Type: Not Provided

Ben

Hi @atak

I'm very sorry to hear about the loss of your admin. Could you please send us an email from the email address associated with your business account to support+forum@1password.com? When you've done so you'll get a support ID emailed back to you by BitBot. Please post that ID here. We'll be able to follow up from there and see what options are available.

Thank you.

Ben

atak

Thanks; I've done that, and am waiting for the response from BitBot. I just wanted to confirm that I've gotten this message in the meanwhile. (Not sure how long BitBot normally takes, or if the delay indicates that I've made a mistake?)

atak

@ben - I initially registered on the forum without realizing the email would be taken as case-sensitive? My email address is lower-case. I've updated my registered email to reflect this, and re-emailed the support address, but am uncertain if this is the sort of weird error that would throw a wrench in things? I'm sorry, I'm not operating at 100% right now.

atak

would i need to send it from his email? I'm afraid I don't have access to his password for that. . .

Ben

@atak

I'm not seeing any messages in our inbox from the email address you have registered here on the forum. When we receive an email to the support+forum@1password.com address BitBot sends a reply in a matter of a few minutes. Could you please confirm you've been emailing that address?

Ben

atak

Yes, I've sent a few

atak

Sent again, that time worked? Maybe it was the case-sensitive thing, and it took a while to update to match?

bitBot code: [#YTF-44795-971]

@ben

Ben

Thanks @atak. I see we've now received your email. We'll reply to that email as soon as we can.

Ben

ref: YTF-44795-971

atak

Thank you

Ben

You're welcome. And again my sympathies for your loss.

Ben