New items on 1Password iOS do not sync with my subscription

Visnetje
Visnetje
Community Member
in iOS

Hi,

I have a 1Password Family subscription which used to work fine. However, adding new items on iOS does not seem to sync properly.
I am using mobile data (Wi-Fi off), subscription status on the iOS app indicates 'Subscribed'.

Note:
To make sure it's the iOS app that's not working, I've double checked my vault from the web browser on my computer: new items are not there either.

Note 2:
I've tried enabling Background Refresh, didn't make any difference.

Note 3:
Send Diagnostics and Get Help both show the 1Password browser with an (unsubmitted) URL. If I press submit/Enter on the iOS keyboard it incorrectly states that there is no internet connection. Internet works fine on all other apps.

Apps are all updated to their latest version.

Please assist!

1Password Version: 7.4.1
Extension Version: 7.3.2
OS Version: OS X 10.14.6
Sync Type: Families Plan

Comments

  • Ben
    Ben

    Hi @Visnetje

    In the Settings app under Cellular Data is the 1Password app enabled?

    Ben

  • Visnetje
    Visnetje
    Community Member

    Silly me, that was the last thing I forgot to check.

    It was disabled indeed, so I enabled it and sync worked perfectly.

    Thanks, Ben!

  • ag_ana
    ag_ana
    1Password Alumni

    On behalf of Ben, you are welcome @Visnetje! If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

This discussion has been closed.