Sync delays between iOS app and macOS app

parekh
parekh
Community Member
in Mac

I modified a login in my iOS app (added a website url). It's been 20+ minutes but I still don't see the change on my macOS app. When can I expect to see this change? Also, is there any way to manually force a sync immediately? Thanks! :)

1Password Version: 7.3.2
Extension Version: Not Provided
OS Version: 10.14.5
Sync Type: 1Password

Comments

  • parekh
    parekh
    Community Member

    The issue was resolved after ~30 minutes, but I'm still curious to know how I can force a sync immediately if I don't want to wait!

  • Ben
    Ben

    Hi @parekh

    Locking and unlocking the apps will 'force' a sync, if one is possible (i.e. you have connectivity to 1Password.com). :)

    Ben

  • parekh
    parekh
    Community Member

    @Ben : Thank you! Locking / unlocking the macOS app seems straight forward, but how do I lock / unlock the iOS app?

  • Ben
    Ben

    @parekh

    On iOS: 1Password > Settings > Security > Lock Now will lock 1Password. You will need to unlock with the Master Password (not Touch ID / Face ID).

    Ben

  • parekh
    parekh
    Community Member

    Thanks! Is there any reason why we don't have a simple "sync now" button?

  • Ben
    Ben

    Sync is designed to happen automatically whenever changes occur. If it isn't, something is wrong (likely a connectivity issue), and a "sync now" button isn't any more likely to be able to make a sync happen than the existing processes that are already in place.

    Ben

This discussion has been closed.