1Password doesn't recognize site, nor fill in all fields

guyver510
guyver510
Community Member
in 1Password in the Browser

Every time I go to this site to pay my water bill and hit 1Pass, it never automatically finds it and I have to manually type in the site or keyword. Once it finds it, it only fills in 1 of the fields. I did try and manually add the form, but it makes no difference so far.

https://online.cerritos.us/epay/POSitemdetails.aspx

This has been driving me crazy for a while now. Thanks.

1Password Version: 7.3.2 (70302004)
Extension Version: Not Provided
OS Version: MacOS 10.15 (19A602)
Sync Type: iCloud

Comments

  • ag_michaelc
    ag_michaelc

    Hey @guyver510! I'm sorry for the trouble you're experiencing with this website. Is there a different URL you can provide me? I won't be able to log in, of course, but I'd like to try autofilling on my end to see if I can provide any workarounds or suggestions for you. Unfortunately the link you've given results in

    Page has expired. No session available. Your session may have timed out or you may have session cookies disabled.

    Thank you in advance. :smile:

  • guyver510
    guyver510
    Community Member

    Hopefully, this link works better:
    https://online.cerritos.us/epay/POSitemdetails.aspx?positemkey=789111

    If not, then go to: http://www.cerritos.us/RESIDENTS/utilities_water/water_use/water_billing.php and click on "Pay Water Bills on-line".

    Looking forward to good news, thanks!

  • ag_yaron
    ag_yaron
    1Password Alumni
    edited October 2019

    Hey @guyver510 ,
    I have tested this website and saw that indeed 1Password does not suggest the login when you are visiting it.

    I went ahead and forwarded it to our devs so they can check it out when they get a chance, hopefully this will be fixed in a future version.
    Thank you for reporting it!

    ref: dev/core/filling-issues#329

  • guyver510
    guyver510
    Community Member

    I have also found another related City site that doesn't work: https://catalog.ci.cerritos.ca.us/patroninfo. Please add that one too.

    A similar problem, 3 fields. It seems a bit odd your app doesn't show all of the fields that need to be filled in the top section of the record. It's great it can sometimes fill in the. 3 field logins for sites like airlines, but why not show all 3 fields by default. Sites seem to be coming up with new ways of increasing security and 1P needs to adapt to these new login approaches. I know you can add extra visible fields to the record, but that seems more informational than anything and mostly useless for most purposes.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @guyver510: Web standards for login forms involve a username field, a password field, and a button to submit. So that's what 1Password fundamentally supports. That said, in many cases manually saving a new login for the site will allow 1Password to save additional information from the form to fill better. Just try these steps to save the login and fill it:

    1. Navigate to the website: https://secure.rbcwm-usa.com
    2. Enter your login credentials
    3. Click the 'keyhole' icon to bring up the extension
    4. Click the 'gear' icon for Settings
    5. Click Save New Login
    6. Give it a name and Save
    7. Close the webpage and select your new login in 1Password to press Return (or double click) to Open & Fill
    8. Submit the form

    That doesn't seem to work in this case, as they've actually separated all the fields, and 1Password has no idea what a "Barcode" is. But perhaps it's something we can work around in the future. For now you can drag and drop from 1Password mini. Thanks for bringing this up! :)

    ref: dev/core/filling-issues#705

This discussion has been closed.