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Why can I only sign in through web browser?

alichtma
alichtma
Community Member
in 1Password 7 for Windows

I have a 1Password account, I know my master password, and my secret key, and I can sing in through Firefox browser add on, but I cannot sing in through the application ( does not recognize my password). Why not?

1Password Version: Not Provided
Extension Version: Firefox 1.16.2
OS Version: Windows 10
Sync Type: iCloud

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @alichtma: If you have setup the 1Password app using a local (Primary) vault sync'd with iCloud, you will need to enter its Master Password to unlock the app; that's entirely separate from your 1Password membership account. Do you have all of your data in your 1Password account already, so that it is accessible if you sign into https://start.1password.com in your browser?

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