Can’t sign in. LegacyServerError: Operation is not permitted.
I've been getting this error when trying to sign in to a family account. Business account seems fine, and I haven't been able to get in on any of my devices.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
-
I just started seeing this error as well when trying to login to https://my.1password.ca/signin. It worked earlier in the day. Thankfully I can login to the Chrome extension. It just won't sync now.
OS: Debian Sid
Browser: Chrome 79
Extension: 1.16.2
0 -
The issue seems to have resolved itself. Instead of the error, it asked me for my 2FA and everything works fine now. Do you know what the problem was?
0 -
@RichAyotte: Thanks for the update. I'm glad to hear it's working for you now, but I don't have any explanation as to why. I don't believe we've made changes that would be relevant, but I'll ask around in case I missed something.
0 -
It just stopped working again. Can't login to the 1password.ca site. Extension still works.
0 -
Here's the response that I'm getting.
{ "errorCode": 101, "errorMessage": "Operation is not permitted.", "requestId": 70400 }Request header (with path partially removed for privacy):
:authority: my.1password.ca :method: GET :path: /api/v2/auth/rest-of-path-removed :scheme: https accept: application/json; q=1.0, text/*; q=0.8, */*; q=0.1 accept-encoding: gzip, deflate, br accept-language: en cache-control: no-cache pragma: no-cache sec-fetch-mode: cors sec-fetch-site: same-origin user-agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/79.0.3945.45 Safari/537.36 x-agilebits-client: 1Password Extension/20088 x-requested-with: XMLHttpRequest
0 -
@RichAyotte: Thanks for following up. I'm sorry you're having trouble again,. Can you confirm a few things for me?
- Where are you trying to sign into your 1Password account now? e.g. https://my.1password.ca , 1Password X, etc.
- Would you be willing to save a console log and send it via email? https://support.1password.com/cs/browser-console/#chrome
- Are you able to sign in somewhere else? e.g. different browser, website versus 1Password X, etc.
- You mentioned "extension still works"; do you mean 1Password X there?
0 -
- Yes
- Yes but I just tried again and it worked, instead of the error, I got the 2FA request. I'll attach the console log next time it happens.
- Will try next time it fails.
- Yes
0 -
Thanks for the update. Glad to hear it is working now. To clarify though question #1 wasn't a 'yes' or 'no' question... brenty was asking if you're using the 1Password web app or the 1Password X browser extension when you get the error (which).
Ben
0 -
I was not able to login to https://my.1password.ca.
1Password X has always worked.
0 -
Thank you for the confirmation :+1:
0 -
Hello, I am having exact same issue with family account. I have recently created a separate account for family (trial one) and moved to it from personal one. Personal account works just perfect (but it is frozen at the moment as I have cenceled renewal for next period) but not family one.
In addition to web version issue I cannot sync macOS app. 1Password X, web app and 1Password for mac have stopped syncing. If I try to open account settings on my macOS app it responses with similar error: (com.agilebits.onepassword.b5server.legacy, ошибка 101)
What can I do? It seems like everything have stopped working and I cannot update passwords as they wont sync any more.
0 -
@ag_ana I have attached screenshots of macOS app and 1Password X for Firefox.
Web app also has similar error as @RichAyotte mentioned (attached screenshot):
Regarding error, it basically says "Could not complete operation, (com.agilebits.onepassword.b5server.legacy, error 101)
Seems like I cannot login on any device now and sync does not work as already connected devices won't update anything.
P.S. It has stopped working today. Yesterday everything seem to work just fine.
P.P.S. I was logged in 2 accounts at the same time in 1Password for macOS and 1Password X. I have logged out of personal frozen account in 1Password X yesterday evening. Maybe it is connected...0 -
UPDATE: It just started working. Everything is in sync now and I can see my billing info from 1Password for macOS and I can log in from web app and 1Password X for Firefox.
Hopefully this won't happen again as it really scares: loosing access to passwords and ability to create new ones.
0 -
I have the same issue:
Can’t sign in.
LegacyServerError: Operation is not permitted.Please advise asap!
P.S. the last months I have experienced numerous issues with 1Password:
- No syncing between desktop app and chrome plugin
- Not able to store passwords via the chrome plugin (can't connect to server)
- 100% CPU load when using Desktop app, this application became totally unusable
- Not able to loging due to "LegacyServerError: Operation is not permitted."
I really need a better working password manager, bacause I don't have the time to send log files and google for solutions.
Regards, Rik
0 -
That's true, however, I hope you understand that a password vault is critical for me, and this already cost me too much valuable time. I'm convinced you and Greg are doing your utter best to help the customers, but I think there is something fundamentally wrong with version 7 as all these issues did not occur before.
As a workaround I unlinked the Business account with my personal account. Both my private and work credentials are now in one personal account with two separate vaults in it. This is not ideal as we also pay for a business account and we need to have a shared vault. Now I seem to be able to log in again.
0 -
Now I seem to be able to log in again.
That's great to hear. Indeed, logging in to 1Password.com does not rely on the version of 1Password that you have installed, so that was a separate thing which I am happy has been resolved already.
For the other issues that you reported, which seem to be specific to your machine, I will let you in Greg's capable hands via email, so we don't increase support times by replying in multiple places.
Because of this, I am going to close this discussion to avoid going off topic from what was originally reported.
ref: QNV-61763-519
0
