Not receiving my validation code password

Hi, I've tried to sign up to the Teams free trial but am not receiving the email with the 6 digit validation code. I've tried twice now and have checked my spam and added [email protected] to my address book.
Can you help please.
Many thanks
Jason Smalley

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Referrer: forum-search:Trying to sign up but not receiving the validation code


  • ag_anaag_ana

    Team Member

    Hi @JasonSmalley! Welcome to the forum!

    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and get back to you as soon as possible.

    Looking forward to your message!

  • Thank you for your response ag_ana. The issue is now sorted and I'm all signed up.
    For your reference here is the support ID I was issued with when I replied to your email: #EMH-64427-598

    Best wishes


  • brentybrenty

    Team Member

    Thanks for the update! It sounds like you should be all set, but we're here if you need us. Happy holidays! :)

    ref: EMH-64427-598

This discussion has been closed.