I asked a question over email and on the support forum. I just checked the forum and found the exact same answer that was in an email to me. The forum says the discussion is closed. But given that both email and the forum say "So we don't duplicate the answers, we will get back to you over there as soon as possible," I am not sure what "there" means. Should I expect an answer in email? And when? This is monumentally frustrating. I am getting closer to asking for a refund because I am not getting any assistance and my purchase is useless thus far. Thanks for any help you can provide.
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Referrer: forum-search:if I asked a question on the forum and via email, how fast will it be to get an answer. I see my discussion is closed on the forum