'Invalid Barcode' error when scanning QR on new phone

Klondike
Klondike
Community Member
edited December 2019 in Mac

Setting up a new phone with Google Authenticator and tried manually adding 2FA and also scanning from my old phone. In each instance, I am getting an 'Invalid Barcode' error, to include my emergency recovery kit.

1Password Version: 7.7.4
Extension Version: Not Provided
OS Version: iOS 13.3
Sync Type: Not Provided

Comments

  • Klondike
    Klondike
    Community Member

    So, I fixed it by disabling 2FA and reenabling it. It appears to be two different codes. Confusing from a user experience, but glad it is figured out. I hope this helps others.

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @Klondike!

    From the looks of it, it sounds like you were scanning the QR code on your Emergency Kit, rather than the 2FA QR code. As you have discovered, those are two different ones, so I am glad you managed to get to the bottom of this already.

This discussion has been closed.