Password not accepted when using autofill

tjevans
tjevans
Community Member
edited January 2020 in 1Password in the Browser

I am attempting to sign on to this website. When using autofill, I cannot login successfully. If I manually copy and paste my password, I can access the site.

1Password Version: 7.3.712
Extension Version: 1.17.0
OS Version: Windows 10
Sync Type: My 1Password

Comments

  • ag_michaelc
    ag_michaelc

    Hey @tjevans! It looks like that site has a maximum allowed length of 15 characters for passwords. Chances are pretty good that if you used 1Password to generate your password, it's longer than that. Can you try taking off those extra characters and see if you can still log in with a copy/paste? If so, just update your login to reflect what's actually your password, and you should be good to go.

    With copying and pasting into forms, the browser is limited by that input restriction, but Autofill works differently and just fills in all of what's in 1Password. So my best guess is a 20-something-character password being where a 15-character password should be. 🙂 Let me know if this does the trick!

  • tjevans
    tjevans
    Community Member

    @ag_michaelc That was it! Thanks!

  • ag_michaelc
    ag_michaelc
    edited January 2020

    You're very welcome! I'm glad to hear that was the issue. :smile:

This discussion has been closed.