Not able to log into the 1password App using my master password. Touch ID is not working either
The app is not taking my master password, nor my actual password. Can someone please help.
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Referrer: forum-search:Not able to log into the 1password App using my master password. Touch ID is not working either
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Hi @julianachen! Welcome to the forum!
The app is not taking my master password, nor my actual password.
In order to unlock the app, you need to enter your Master Password, which is your actual password to unlock the app. For your privacy and security, your Master Password is not stored anywhere, only you know it. This means that it is not possible to recover it unless you are a member of a Families or Business accounts. If you have an Individual account or a standalone license, I recommend reading this article to try and recover your Master Password.
If, on the other hand, you are part of a Families or Business account, you can ask another Admin to recover your account for you.
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