NFC Yubikey reads but doesn't actually re-enable sync anyway

okand
okand
Community Member
in iOS

1Password keeps asking for the NFC key repeatedly instead of enabling sync again. I have to enter the regular 6 digit code instead to get it to work.

Video: https://share.icloud.com/photos/0meTj1ukDZO3wluRFlvi8NT8Q

1Password Version: 7.4.6
Extension Version: Not Provided
OS Version: iOS 13.4
Sync Type: 1Password Account

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @okand!

    What is the exact model of this YubiKey? Is this by chance a YubiKey NEO?

  • okand
    okand
    Community Member

    Yes it is a Yubikey NEO.

  • ag_ana
    ag_ana
    1Password Alumni
    edited April 2020

    @okand:

    Thank you for the confirmation. We are aware of an issue with the YubiKey NEO model specifically, so I will pass your experience to the developers as well. Sorry I don't have a better answer for you right now!

    ref: dev/apple/issues#4611

  • ag_ana
    ag_ana
    1Password Alumni
    edited July 2020

    Hi @okand!

    I wanted to send you a quick update to let you know that our developers have worked on this, and we are hoping to include the improvement in one of the next updates of 1Password for iOS ;)

This discussion has been closed.