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entering new cc info

stanwestfall
stanwestfall
Community Member

Billing does not show. How add new credit card information

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @stanwestfall! Welcome to the forum!

    You can find the instructions to add a credit card to your account here:

    Add or change a credit card

  • stanwestfall
    stanwestfall
    Community Member

    This does not work for me. My last billing was not completed as the credit card had its number changed by the issuing company due to fraudulent use and they refused the bill. So billing and all other information on the right does not show so I can not click on billing That is the problem. How to enter instructions all start with click on billing which does not show if your last payment was not completed.

    Please advise how to resolve this issue of entering a new credit card if billing is not visible

    Stan Westfall

  • Hi @stanwestfall

    Thank you for the additional context. In this case I would recommend reaching out to our billing specialists via email so that they can look up your account. Because this is a public forum we're unable to look up or make changes to anyone's account here. You can read them at support@1password.com. Please include a link to this thread (https://discussions.agilebits.com/discussion/comment/553599/#Comment_553599) so that you don't have to repeat yourself. :)

    Thanks!

    Ben

This discussion has been closed.