Why no gift cards for EU?

I saw that the $125 gift card is on sale for $99, but can't be used for 1Password EU (or CA).

Are you planning to offer gift cards outside the US at all?


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • arturo_aubryarturo_aubry

    Team Member

    Hi @Tezcatlipoca,

    Welcome to the forum, I'm Arturo and will be happy to answer your questions!

    The vast majority of 1Password users (not only in the US) have signed up via 1Password.com, so Gift Cards aren't for US customers only. We currently don't have any plans for supporting Gift Cards in our 1Password.eu or 1Password.ca regions, but I'll make sure to pass your request to our development team. I hope I had better news and really thank you for taking the time of contacting us.

    If you need anything else, let us know!

  • It would be very interesting to know, why you don't have plans for supporting gift cards in .eu and .ca.

  • ag_anaag_ana

    Team Member

    @mscx:

    Please see my colleague Arturo's answer above yours :+1:

  • @ag_ana: Oh, I saw it, but didn't find any answer to my question :-)

  • ag_anaag_ana

    Team Member

    @mscx:

    Here is the relevant section from Arturo's post for your convenience:

    The vast majority of 1Password users (not only in the US) have signed up via 1Password.com, so Gift Cards aren't for US customers only.

    This should answer your question as to why we currently don't have gift cards for .eu and .ca accounts. But, again as Arturo said, we have passed the feedback to the developers for consideration ;)

    I hope this helps clarify things!

  • @ag_ana: The developers should also consider that perhaps users of 1Password.eu or 1Password.ca may feel like second-class customers (but, hey, are only very few...) :-(

  • BenBen AWS Team

    Team Member

    Thanks for taking the time to share your thoughts, @mscx. We'd be happy to help you move over to 1Password.com if you'd prefer. Please reach out to our team at [email protected] for assistance with that.

    Ben

  • edited April 2020

    I already said my disappointment in another thread about this situation so I won’t repeat it again, but since this new thread allow me to add something, I still have no technical explanation about why it’s not implemented... If it’s an incitation for your customers to choose .com over .eu or .ca (Because more people of the 1password team are able to help, without RGPD limitations if needed), I honestly think you should say it, it would be easier to understand that the statement about “the majorty of users....”. With this logic, as a majority of your users are on Mac (I think), you could also say that you want to ditch the windows version of the app... I’m sorry if I seem angry but in this situation I really have the feeling that this is more a commercial decision than a technical one, and if that’s the case, I really would prefer to know about it... After all, you (the team) said repeatedly that the three web platforms have the same features, so we should be able to buy a gift card code should we want to, the option to insert it is already there !

    Finally, about the transfer of our data to another server. For me it will really be an option when we are able to export/import all the structure of our 1password account at once. This is important if we have several vaults and or linked documents to avoid losing time, nerves and energy...

    Thanks for reading

  • BenBen AWS Team

    Team Member

    Thanks @tetardbleu. I'm sorry I don't know of a more specific answer (i.e. technical vs business).

    Ben

  • Hi 1Password,

    it would be great if there are new Updates on this matter.

    Here is my Story with 1Password experience. I buyed single Licenses for Mac/ Windows CLient and iOS. After good experience of use you decided to go for subscriptions. That was my 1st bite, cause you also decided to not update single license Users anymore... so i had an invest for round about 80€.

    After several Years of still using old Versions i decided to go on subscription. I read you only support credit cards and gift cards. In that time i didn't read that gift cards is not available for EU... So i went for an EU account.

    After the testing phase i saw that this is not possible. That was really disappointing. Also that you only offer 2 payments with credit card and gift card is really uncomfortable. I live in Germany and credit card is here not really needed. And my 2nd chance is disabled for no comprehensible reason.

    I love the product itself, but it woud be great if you could offer more, like Paypal or something else. Or just enable gift cards for EU. And before you ask. No i don't wanna move to .COM or somewhere else. I want my data in my Homeland when i have a choice to do so. Also because of desicions from the European Court with agreements like Privacy Shield or Safe Harbor.

    If there are no plans in that direction, i really have to look around and it would be a 2nd bite after that single licence - subscription....decisions. Currently i run on a frozen account and hope there is light at the end ;)

    Thanks for reading.

  • ag_anaag_ana

    Team Member
    edited October 2020

    @quackerjack:

    Thank you for your feedback! We will definitely keep it in mind, although I am afraid we still don't have an update about this as our developers have been busy on other features in the last few months. I have however added you to the list of users who requested this, so our developers are aware of your wishes :)

    ref: dev/projects/customer-feature-requests#95

  • So 1Password is offering different server regions for various reasons such as customers who want their server data to be stored in their jurisdiction or the opposite so make subpoenas pretty difficult. In that sense, form the gift card point of view, .CA and .EU customers are second class citizens. This doesn't impact me personally but I do not see why there needs to be such a distinct so those who are using .CA/.EU would not be given the option to buy gift cards. And just because most people use US servers doesn't really explain much unless there is something that has not been explained yet as to the difference.

  • ag_anaag_ana

    Team Member

    Agreed @MONKi1P :+1: I think we wanted to give priority to having servers in additional places in the first place. Now that we have them, we can definitely continue working on all of the features.

  • :) kudos for offering the servers!
    Looking forward to offering gift card benefits to those customers ... I've got a lot of friends in Europe.

  • I have however added you to the list of users who requested this

    @ag_ana, please add me to that list, too. I would love to use gift cards for my 1Password.eu account. :+1:

  • ag_anaag_ana

    Team Member

    Noted @DenalB :+1:

  • ag_anaag_ana

    Team Member

    :)

  • Another Upvote for this Issue / Please also add me to the list.

    So here is my Story:
    I am german and don't have a credit card (I guess as most germans, because it isn't really needed here for a normal life). I am currently testing 1Password because I am looking for alternatives to LastPass (because they change their features of their free version soon and I want to compare some options before I invest the money).
    I really like 1Password so far and would like to buy it / start a subscription. Initially I accidentally created an account on the .com servers but I moved to the .eu servers now. Because the credit card subscription is no option for me (PayPal would be nice but other things like SEPA could also work) I thought, that I could buy the gift cards and would be fine. Fortunately I didn't bought them yet.
    Its really sad that there is no way to buy / start a subscribtion to 1Password for me (on .eu servers). I also don't want to get a credit card only for 1Password because it comes with running costs / fees per year at my bank.

    I hope this issue gets solved soon or I find a family member with a credit card who can pay for me :angry:

  • Hi @Remote!

    or I find a family member with a credit card who can pay for me

    I think you should go this way or create an account on 1Password.com to get gift cards working. ;)
    (PS: I'm using a VISA card from Comdirect Bank. It's free if you have a Giro-Konto there. :+1: )

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