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my account is still frozen after subscribing successfully on mac

kiwenlau
kiwenlau
Community Member
edited April 2020 in Memberships

My iCloud account shows the subscription is effective:

[screenshot removed by 1Password staff because it included personal information-- this is a public forum]

However, my 1password is still frozen
[screenshot removed by 1Password staff because it included personal information-- this is a public forum]


1Password Version: 1Password 7 Version 7.4.4 (70404001) Mac App Store
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @kiwenlau! Welcome to the forum!

    I have taken the liberty to remove your screenshots from your post since they included your email address. This is a public forum, so for your privacy I have removed the information.

    We will be happy to help you with this. We are unable to do this in public for your privacy and security however, so to avoid sharing your account information here, can you send us an email to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Szfymen
    Szfymen
    Community Member

    Hi, I have same issue as described in here. I have bought subscription on iOS device (and after that second one on MacOS), and now I have 2 active subscriptions on iCloud account and frozen 1Password account. I need fast reaction because I have to change every single password but I can't save new ones right now !
    Ticket number: [#AWX-58858-168]

  • Hi @Szfymen

    It appears my colleague Max has already helped you resolve this issue via email. If you're still having trouble, please let Max know.

    For anyone else reading

    It isn't necessary to post here and email, and doing so is likely to cause a duplication of efforts on our part, slowing down our responses. Emailing is sufficient, and will be the quickest way to resolve any billing related issues. We do understand how frustrating these types of issues can be and we make sure to reply via email as quickly as possible. Because this is a public forum we're unable to look up or make changes to anyone's account based on an inquiry here. As such, I'm going to close this thread. Thanks!

    Ben

This discussion has been closed.