1password is not scanning Protonmail's QR code to enable 2FA

orbitalpunk
orbitalpunk
Community Member
in Mac

has anyone else experienced this issue and found out how to resolve it? Ive tried to scan the QR code on the desktop app and iOS app and it does nothing.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:protonmail 2fa

Comments

  • ag_matthew
    ag_matthew
    1Password Alumni

    @orbitalpunk Thank-you for reporting this.

    I just tried this, with a new ProtonMail account. The QR code scanned fine, for me, with our iOS app, but not with our Mac app. I'll try to find out why.

    As a workaround: ProtonMail show an "Enter key manually instead" link. To use that:

    • click "Enter key manually instead" above the ProtonMail QR code
    • edit your ProtonMail item in 1Password for Mac
    • use the "field type" dropdown to create a new "One-Time Password" value
    • copy the key, and paste it into 1Password, and then save the item

  • orbitalpunk
    orbitalpunk
    Community Member

    Thank you for this. I didnt know i could paste the key manually.

  • ag_matthew
    ag_matthew
    1Password Alumni

    My pleasure! :chuffed:

This discussion has been closed.