What happens if you are unable to pay for 1Password subscription what will happen to the account?

Hi there i would like to ask lets say if the credit card got lost and it takes a week for the bank to issue a new credit card. During the waiting period, the subscription for 1Password is due and missed. Can I ask what will happen to the account?


1Password Version: 1Password 7 Version 7.6 (70600005)
Extension Version: Not Provided
OS Version: 10.15.6
Sync Type: Not Provided

Comments

  • BenBen AWS Team

    Team Member

    Hi @bear67512

    I'd be happy to address that concern. The short answer is that the account would become "frozen" once the subscription lapsed. In the frozen state you can still log in and view all of your data, but you cannot add new data or modify existing data. It is possible to export. Additional details can be found here:

    If your 1Password account is frozen

    That said, if you find yourself in this specific situation, I'd encourage you to reach out to our billing team to see what they can do for you: [email protected].

    Thanks!

    Ben

  • Hi Ben, duly noted. I was just wondering cause i lost my card recently. So i just wanted to pop that question. Thank you though.

  • ag_anaag_ana

    Team Member

    On behalf of Ben, you are welcome :)

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