Please disclose billing currency as USD on Billing page

On my billing page (https://my.1password.com/billing) there is a price "$59.85". Nowhere on that page does it say what currency "$" refers to. I understand from other context that AgileBits bills in US Dollars (USD). However, there are other currencies labelled with "$". For instance, I live in Canada, and we use "$" to refer to Canadian Dollars (CAD). (As a Toronto company, you may be familiar with this custom. ;-) ). "$" is also used for MXN, AUD, SGD, and more.

Please put some explicit statement wherever you use "$" to refer to your pricing that you mean US Dollars. It can be as simple as putting a phrase at the bottom of the page, "all prices are in US Dollars". But declining to say anything is quite frustrating.

This is not a new request. You received this request back in January 2017 ("Tax and curency?", https://discussions.agilebits.com/discussion/74166/tax-and-curency). The response was, "Thanks for the feedback! We'll try to make that clearer." How are those efforts coming along?


1Password Version: n/a
Extension Version: n/a
OS Version: n/a
Sync Type: n/a

Comments

  • BenBen AWS Team

    Team Member

    Hi @JDLH

    We have created this guide in order to address this concern:

    1Password in your region

    It outlines the three current regions that we offer 1Password in, where the associated datacenters are, and which currency is used in each. To summarize: 1Password.ca (Canada) uses CAD, 1Password.eu (Germany) uses EUR, and 1Password.com (United States) uses USD.

    There is one caveat, and that is if you are billed by a 3rd party (such as Apple's App Store) the currency they bill you in is their perogative, and irrespective of which 1Password region you use. For Apple specifically that will generally be your local currency.

    I hope that helps!

    Ben

  • @Ben:

    I appreciate the reply.

    The regional variations of 1Password are interesting and useful. They are also news to me; when I signed up, I only recall being offered 1Password billed in USD. However, the support document "1Password in your region" does not address my concern.

    My concern is that the billing page (https://my.1password.com/billing) uses a currency symbol "$" which is ambiguous, and does not identify which currency it means. I think the billing page should be explicit about the currency used.

    I will repeat my request for the Billing page to specify the currency it uses, and raise it to say what billing region an account is in. Thus, the Billing page might have a message like, 'Your account is in the United States region. See "1Password in your region" for a list of available regions. All amounts are in US Dollars.'

  • BenBen AWS Team

    Team Member

    The regional variations of 1Password are interesting and useful. They are also news to me; when I signed up, I only recall being offered 1Password billed in USD.

    Indeed; 1Password.com is the de facto standard.

    However, the support document "1Password in your region" does not address my concern. My concern is that the billing page (https://my.1password.com/billing) uses a currency symbol "$" which is ambiguous, and does not identify which currency it means. I think the billing page should be explicit about the currency used.

    Understood. I'm going to speak with our development team on this and see if we can consider making a change here.

    Ben

    ref: dev/b5/b5#1323

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