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Problem installing the app on W10

GrahamCresswell
GrahamCresswell
Community Member
in 1Password 7 for Windows

When I try to install the app, I just get a blank white box with "Welcome" in the top left hand corner. Then the installation hangs up. I've tried uninstalling and removing all the 1Password folders but it just does the same thing each time.

1Password Version: 7.6.785
Extension Version: Not Provided
OS Version: W10
Sync Type: Not Provided
Referrer: forum-search:When I try to install the app on W10, I just get a blank white square with Welcome in the top left

Comments

  • Blake
    Blake
    edited November 2020

    Thank you for reaching out and reporting this!

    It sounds like there might be something going on here that's preventing 1Password for Windows from being installed properly.

    Can you double-check to make sure you have the latest version of the .NET Framework Runtime installed on your machine using the link below? It's something we've certainly seen cause an issue like this one in the past.

    Download .NET Framework Runtime 4.8

    If that doesn't seem to do the trick, can you go ahead and shoot me and my team an email over to support+windows@1password.com and reference this forum thread somewhere in the email so we can link things up on our end?

    Talk to you soon,

This discussion has been closed.