When I Ctrl+Shft+x to search for a password it wont show the login details I'm looking for

edited November 19 in 1Password X

I have a Login entry called JB Hi-Fi. When I open 1Password app I can see it and can search for it, but when I'm on the website and entering my password I press Ctrl+Shft+x to search for it and it doesn't come up. When I type "J" it shows several options but not the one I'm looking for. I've tried typing different parts of the name, the website, my login email... nothing shows this entry


1Password Version: 1.22.3
Extension Version: 1.22.3
OS Version: Windows 10 1903
Sync Type: Not Provided
Referrer: forum-search:ctrl shift x search doesn't work for one login

Comments

  • ag_yaronag_yaron

    Team Member

    Hey @scottmembry ,

    It sounds like your desktop app might have a local vault where this item is stored, and since 1Password X in your browser works directly with your 1Password.com cloud account's vaults, it doesn't see the contents of your local vault in the app.

    Can you please check in which vault is that item located in, then check if that vault is shown in your 1Password X?

  • Thanks. I only have 1 vault and it is shown in 1Password X.

    It does appear to be working now. Perhaps it wasn't syncing before? It was in there for a few days at least.

  • ag_anaag_ana

    Team Member

    @scottmembry:

    It's good to hear that things are looking good once again :)

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