Hi there
Every time I open the app, I keep getting asked for the 2-factor authentication code. It is very frustrating! Apart from that, the app is working fine. I am using the snap and Ubuntu 20.10. Thanks to 1password for developing this.
Cheers
1Password Version: Not Provided
Extension Version: Not Provided
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Comments
OK. The app has updated to the new beta release, and, I am still experiencing this issue...
Team Member
Hi @brettn,
Thanks for writing in.
As you are using the snap version of 1Password, you may need to give 1Password additional permissions in the software/snap store to give it access to your keyring, so that it can store 2FA token in there.
Here's how to check and/or grant permission: https://1password.community/discussion/115935/1password-for-linux-2fa-faq
Thank you. This solved my issue
Had the same issue, thanks for the FAQ entry.
IMO it would be nice if 1PW would tell me that this is the issue and how to resolve it. Similar to how permission problems are solved when using macOS.
Team Member
Hi guys,
brettn, you're welcome!
@mix, thanks for the great suggestion! I believe we already do plan to do just that, we don't have the infrastructure just yet implemented to make the app more proactive with informing the users on what the issue is. You can expect us to improve us continuously over time.
Team Member
By the way, we plan to work with the snap store to allow 1Password to be granted this permission by default. We'll share more details about this as soon as we can.