Subscription in Apple and restart familly account how it's possible ?

hi, I had subscription via Apple store, and then canceled it. Suddenly i get information that my trial verison of familly account is ending and will be restart with paid version. I did'nt allowed on it in any time and now money was take from my bank account, how it's possible ? I can't go in to my 1password acount becosue Masterkey which was used in apple subscription doesn't work and i cant restore it ?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • ag_anaag_ana

    Team Member

    Hi @Marcin1982! Welcome to the forum!

    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • i sent e-mail , any response so far ? could you check again my case.

  • ag_tommyag_tommy

    Team Member


    We have received your message and it looks like one of my colleagues replied a bit earlier. Please continue your conversation via email. You question is regarding account details and we only answer those via email.

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