Apple active subscription but account frozen

msiczekmsiczek ✭
in Purchasing

I have active subscription via Apple ID but my account is frozen. What can I do? I wrote to support week ago but nobody answer on my email.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_tommyag_tommy

    Team Member
    edited January 7

    @msiczek

    One of my colleagues is replying as we speak. Please continue the discussion via email to avoid sharing private account details here in the forum.

    ref: ZEC-76841-886

  • jw_mitchelljw_mitchell ✭

    Same issue. Have emailed twice and no responses from 1Password. My Apple subscription is a family subscription for 6 months and now my account is frozen after 30 days. Has been frozen for at least a week - no access to anyone who will respond. Crazy bad customer service!

  • BenBen AWS Team

    Team Member
    edited June 1

    Hi @jw_mitchell

    We've sent 3 replies to you over the last 5 days... could you please check your spam folder for them? We've responded... but it appears you're not receiving our responses. :( The emails are coming to you from [email protected].

    Thank you.

    Ben

    ref: MKA-72632-413

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