Apple active subscription but account frozen

msiczek

I have active subscription via Apple ID but my account is frozen. What can I do? I wrote to support week ago but nobody answer on my email.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

ag_tommy

@msiczek

One of my colleagues is replying as we speak. Please continue the discussion via email to avoid sharing private account details here in the forum.

ref: ZEC-76841-886

jw_mitchell

Same issue. Have emailed twice and no responses from 1Password. My Apple subscription is a family subscription for 6 months and now my account is frozen after 30 days. Has been frozen for at least a week - no access to anyone who will respond. Crazy bad customer service!

Ben

Hi @jw_mitchell

We've sent 3 replies to you over the last 5 days... could you please check your spam folder for them? We've responded... but it appears you're not receiving our responses. The emails are coming to you from [email protected].

Thank you.

Ben

ref: MKA-72632-413

Marklukas

Same issue. Nobody answer in the support. You claim support 24/7, but noone answers. How Long time does it take to get an answer???

ag_ana

@Marklukas:

We aim to reply to every email within 24 hours I see all 4 emails you sent us, so someone will get back to you as soon as possible

One suggestion we usually give is not to keep replying to yourself in the email conversation: by doing that, you are moving yourself to the end of the queue, since our team replies from the oldest emails forward. I see you emailed your first one 4 hours ago, so we will do our best to get back to you as soon as possible. Thank you!

ref: ALI-31435-615

Marklukas

I cancel this subscription. No support, still after 7 hours. Can’t work with a product without support.

Ben

@Marklukas

It appears my colleague (also named Ben) replied to you as you were writing that message. Could you please check your email for their response?

Ben

Marklukas

He claimed you sent responses, but nothing arrived in my Inbasket nor my spam. I don’t believe you sent anything.

Ben

@Marklukas

We've now sent you two emails... if you are still not receiving our messages please let me know.

Ben