How can I get a license that I have lost? (for 1Password 6)

I've been using 1Password since 2014 (if my memory is correct) to share and sync our authentication data with my co-workers.

I recently purchased a new MacBook and just installed 1Password 6 on it. The newly-installed 1Password 6 on MacBook shows the [License...] menu and the dialog says I'm on the trial stage and it will expire in 30 days.

Though I've looked for the license in my mailbox (because I think it was sent me via email but I don't remember how I got it), I found no messages that contain "1Pasword".

You may recommend me to upgrade to 7 or start the subscribe plans, but I would like to keep going with the standalone license with 6 because of some reasons in my company.

I've read the following thread but it looks that the "I've lost my license" section that was mentioned there has been removed from your web site.

Could you tell me how to "revert" my license? Thank you.

1Password Version: 6.8.9
Extension Version: Not Provided
OS Version: macOS Big Sur
Sync Type: via Dropbox


  • ag_anaag_ana

    Team Member

    Hi @Takashi! Welcome to the forum!

    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from the email address you used to purchase the license so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Hi @ag_ana, thank you for your reply.

    I just got a reply from support+forum and my support ID is [#LRN-55242-463].


  • ag_anaag_ana

    Team Member


    Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: LRN-55242-463

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