Upgrade from individual account paid monthly to a family membership

dsnv

Hi guys, I've got an individual account that I pay for monthly having taken out a pay monthly subscription by downloading from the Apple App Store. I'm interested in upgrading my account to a family one but I couldn't figure out the best way to do it. Can anyone point me in the right direction ?

Thanks very much ^_^

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1Password Version: 7.7
Extension Version: Not Provided
OS Version: macOS Big Sur version 11.1
Sync Type: iCloud

ag_ana

Hi @dsnv! Welcome to the forum!

We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

dsnv

Thanks for that, I've sent an email in now which hopefully you'll receive soon.
Cheers !

ag_ana

@dsnv:

Thank you! Have you received a ticket number already?

dsnv

I've just checked my emails and I haven't received anything yet I'm afraid no.

ag_ana

@dsnv:

Found your message! We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: ZFQ-24941-351

dsnv

Hi @ag_ana, my reference number is ZFQ-24941-351. Thanks

ag_ana

Thank you!