I purchased one year subscription yesterday on my android device, but the account remains frozen. Already contact support via email but got no reply, surprisingly after I wrote reviews on google play, I got one, and they told me to contact via email. what should I do?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Android 10
Sync Type: Google Play
Comments
Team Member
Hi @muhammadmuhlas! Welcome to the forum!
We will be happy to help you with this. I noticed that you also sent us several emails with the same question. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.
Thank you for your patience!
ref: UEU-87971-182
Thanks! Any estimation?
Team Member
@muhammadmuhlas:
We reply to emails from the oldest one to the newest, so we are getting there! One suggestion I can give you is to avoid sending further emails in the conversation, as doing so takes you back to the end of the queue. The best option is to be patient to avoid making the wait longer
@ag_ana