Trying to pay for 1Password 7 but cannot get past asking for Secret key. Not set up and account

I downloaded 1Password 7 for IOS on Feb 4 and now want to pay and cannot get secret key even after following instructions. Previously we had 1Password 6.1 which was licensed to my partner. I wanted to upgrade to use on IOS 11.2.1, although already using in iPad and iPhone. Tried everything and cannot get to payment before expiring in 3 days

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Cannot add payment method as did not set up account


  • ag_anaag_ana

    Team Member

    Hi @Digitalplotter!

    We will be happy to help you with this. I noticed that you also sent us an email with the same question. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: ZYV-62876-321

This discussion has been closed.