Help me unfreeze my account on 1Password

My account was frozen last June. I would be happy to pay someone to unfreeze it or upgrade to another membership level beyond Individual to be able to use it. Is this possible? In addition I don't have access to my Secret Key except for the first 8 characters which doesn't do much good. Is there any way to talk to a human if not can you help me out there.

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Referrer: forum-search:My account was frozen last June. I want it unfrozen how do I get that to happen.


  • I don't now what version I was using. I have a new Mac laptop as of June and I'm sure it wasn't recognized and that is what caused the freezing of my account. But I don't know what to do about it. Can you help me or direct me to someone or someplace that could help.

  • ag_anaag_ana

    Team Member

    Hi @rondagclark! Welcome to the forum!

    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

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