Payment cannot be linked to 1Password

I chose the introductory offer for € 9.99 for 6 months via the iPhone app. The money was also debited accordingly, but the payment cannot be linked to my account. The error message is: "Subscription Error - There was an error trying to link your Apple subscription to your 1Password account".

1Password Version: 7
Extension Version: Not Provided
OS Version: iOS
Sync Type: Not Provided


  • ag_tommyag_tommy

    Team Member


    To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address, so we can continue the conversation there? This will make sure no account details are shared in this public place.

  • Ok, I sent you a mail. :-)

  • ag_tommyag_tommy

    Team Member
    edited February 26


    I was able to locate your report. Someone will be with you as soon as possible. Your support id number is YXN-25741-478

    ref: YXN-25741-478

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file