I cant link my iPad to my macmini

edited April 3 in Purchasing

I had an old copy of 1password on my iPad. I tried to upgrade to the 3 month special offer. I had had a 1Password on my macmini but it vanished. When I follow the instructions from my iPad to add another device I can't find the vault file on my MacMini. I think I may have created two accounts, an upgrade and a new one?!?


1Password Version: 7 iOS
Extension Version: ??
OS Version: OS x 11.2.3
Sync Type: dropbox
Referrer: forum-search:I cant link my iPad to my macmini

Comments

  • ag_anaag_ana

    Team Member

    Hi @ronbailey42!

    When I follow the instructions from my iPad to add another device I can't find the vault file on my MacMini. I think I may have created two accounts, an upgrade and a new one?!?

    From what you are writing, this sounds possible. We can help you check however. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

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