First of all, I would like to say a big Thank You to the whole 1Password team. I am a member since 2016 and can't recommend 1Password enough, its a life changer You guys are doing a great work!
Now, the actual issue: I created a new 1Password account on EU domain and want to move all my data along with QR codes from my current US domain account and close it for good.
I have found an article on your website showing the process: https://support.1password.com/migrate-1password-account/
I followed the points 1-4 from Step 1, that is:
According to the manual, it should bring Transfer Items dialogue after this (Point 5 in Step 1), however, it doesn't bring anything for me - it just adds my new EU account to my 1Password Windows app that already has the US account and that's it. So I cannot carry on with the transfer.
I tried reinstalling the app, logging in and out multiple times, changing browsers, deleting cookies, even tried this on 2 other laptops with the same results. I even tried to swap the accounts (that is - logged in to Windows app using EU account and logged in to browser using US account and followed the same steps). In all cases, I am not getting Transfer Items option.
Is there a bug or something?
Could you please shed some light on this and advise how can I proceed with the migration? Thanks a lot.
1Password Version: 7.6.793
Extension Version: 1.24.0
OS Version: Windows 10 20H2
Sync Type: Cloud