Why are there two passwords?

stefanorgc
stefanorgc
Community Member
edited April 2021 in 1Password in the Browser

The password to unlock 1password on the web browser is different from the one I use to unlock it on my phone app. Shouldn't they be the same?

I updated the password for the web browser extension once and I assumed the update was global. However, recently the face ID on my phone did not work and I had to input the password manually to unlock the 1password app. There is when I noticed that the password in the phone app had not been updated.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_tommy
    ag_tommy

    @stefanorgc

    Can you check your phone for the presence of a Primary vault? Do you have a membership?

    The way 1Password unlocks is:

    1. If a Primary vault exists, then it will unlock using the Master Password for that vault, regardless of what, if any, memberships are signed in.

    2. If a single 1Password membership is signed in, then unlock using the Master Password for that membership account.

    3. If multiple memberships are signed in, then unlock using the Master Password of the first added membership.

    These are each exclusive scenarios. For example, if multiple memberships are signed in, you cannot unlock 1Password using the Master Password of the second account that was added.

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