Read first: Previous version support information

Master Password Change Problem - Can't login with computer app or browser extension.

piiturbo
piiturbo
Community Member
in 1Password 7 for Windows

I updated my Master password to be more secure. The NEW password works great on my phone, and logging into my vault through a web browser. HOWEVER - the Application on my Windows computer, and my Chrome Browser Extension will NOT Accept the new password (or the old one). I've tried changing it to several different passwords - I 100% know I'm entering it properly (even copying and pasting it from Notepad), and I'm stumped. I even removed and reinstalled the extension in the browser, but still no luck. (must have retained my account info?) Has anyone else run into this?

1Password Version: 7.7.807 (Current)
Extension Version: 7.7.807 (Current)
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • Blake
    Blake

    Hi @piiturbo 👋

    Can you double-check to make sure you followed all of the instructions for changing your Master Password when using 1Password for Windows?

    https://support.1password.com/change-master-password/

    After you change your Master Password, you'll need update it in the app as well:

    1. Open and unlock 1Password using your old Master Password.
    2. Click the red authentication error banner and sign in with your new Master Password.

    Let me know if works for you! 😊

This discussion has been closed.