Where are all my passwords?

I purchased 1password when it first came out and paid good money for it at that time. Now, when I log into my "account", all my passwords are no longer there. Just wants me to repurchase the upgrade?! Please advise. thank you.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • BenBen AWS Team

    Team Member

    Hi @mnrwilks

    I'd be happy to help with that. Accounts are a relatively new (circa 2015) concept for 1Password. If you've been using 1Password longer than that, you wouldn't have been storing your data in an account. Earlier versions of 1Password stored your data on your device only, by default, with an option to sync that data using either Dropbox or iCloud. A few questions that may help us track this down:

    1. What device were you last able to access your 1Password data on?
    2. Do you still have access to that device?
    3. What has changed in regard to 1Password on that device since you were last able to access your data?
    4. Did you have 1Password configured to sync your data with either Dropbox or iCloud? If so, which?

    Please let us know. Thanks!

    Ben

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