Can't create a new vault

edited July 19 in Memberships

Hello! I can't figure out how to create a new vault. There's no "New Vault" selection in the app or my browser page as described in the instructions. See the attached screenshots. Please help. Thank you!

1Password Version: 8.1.1
Extension Version: 2.0.5
OS Version: Ubuntu 20.04
Sync Type: Not Provided
Referrer: forum-search:create vault


  • BenBen AWS Team

    Team Member

    Hi @tonyle

    This is most usually caused by your account within the membership in question having not been confirmed by an administrator of the membership yet. Could you please check with an administrator and see if they can confirm your account? When you completed the signup process they should've received an email indicating the need to do so, unless that is switched off. If they don't have the email, they can navigate to the People tab in the right-hand sidebar of the 1Password web app and confirm you from there.

    Please let me know if that resolves the issue. Thanks!


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