Missing Gift Card Credit

Since 1password does not accept PayPal as a method of payment, I bought a $ 50 gift card on July 22nd, 2020, and used it to pay for my 1-year fee of $ 35.88. I should have $ 14.12 in credit...
For 2021 I topped up another $ 25 - Under "my bills" I can now ONLY find a credit of $ 25 - $ 10.88 (the left credit of the $ 50 Credit Card) is missing for the next bill, which I have but which does not appear anywhere...

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided


  • ag_anaag_ana

    Team Member

    Hi @sKip_247!

    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Hi @ag_ana
    Thats what i ´ve got :)

    For your reference, this is your support ID: [#UZR-13196-389]

  • ag_anaag_ana

    Team Member


    Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: UZR-13196-389

  • I had contact with someone called Saif, but he could not sort the Payment problem.
    It could be so easy to sort but... ya... Hope to get in contact with someone that can and will help to get this done soon!

  • ag_anaag_ana

    Team Member

    We'll make sure to get you in touch with some that can help @sKip_247 :+1:

  • Thanks

  • ag_anaag_ana

    Team Member

    You are very welcome :)

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